FAQ

How can I contact Regavus?

You can contact us at info@regavus.com. We’re happy to help with questions about your order or our products.

Do you ship worldwide?

Yes, we ship worldwide.

Where do you ship from?

Orders are shipped from our fulfillment partners in Asia, depending on inventory and destination.

Can I change or cancel my order?

If you need to make a change or cancel your order, please contact us within 12 hours of placing it. After this window, we may no longer be able to make changes because orders are processed quickly.

What payment methods do you accept?

We accept major credit cards and PayPal.

When will my order be processed?

Orders are processed within 1–3 business days. Please note that processing times may be slightly longer during holidays or promotional periods.

How long will it take to receive my order?

Estimated delivery time is typically 2–4 weeks, depending on your location and local shipping conditions.

What if I don’t receive my order?

If your order has not arrived within 30 days after shipping, please contact us at info@regavus.com and we’ll review the issue with you.

Will I be charged customs and taxes?

Prices shown on our store do not include possible import duties, taxes, or customs fees. These charges, if applicable, are determined by your local customs authority and are the responsibility of the customer.

How do I return an item?

Please contact us at info@regavus.com before returning any item. We’ll guide you through the next steps.

What if the item I received is defective, incorrect, or damaged?

If your item arrives defective, incorrect, or damaged, please contact us at info@regavus.com as soon as possible. Include your order number and clear photos of the item and packaging so we can help resolve the issue quickly.

When will I receive my refund?

Refunds are issued to your original payment method. Once approved, it may take several business days for the refund to appear, depending on your payment provider or bank.